At Zodaromatics, we strive to provide you with high-quality perfumes and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unopened, and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must return the item within 14 days of the delivery date.
  • Proof of purchase (such as an order confirmation email or receipt) is required for returns.

Please note that certain items are non-returnable, including:

  • Perfumes that have been opened or used.
  • Gift cards.
  • Sale or clearance items.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email address] within 14 days of receiving your order to request a return. Please include your order number and the reason for the return.
  2. Return Authorization: We will provide you with a return authorization and the return shipping address. Unauthorized returns will not be accepted.
  3. Shipping the Item: You will be responsible for paying the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Please note the following regarding refunds:

  • Original shipping fees are non-refundable.
  • For items purchased with a discount, refunds will be issued at the discounted price.
  • If your return is rejected due to the item being opened, used, or not in its original condition, we will notify you and return the item to you at your expense.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at [email address] within 7 days of receiving your order. We will provide instructions for returning the defective item.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check the following steps:

  • Check your bank account or payment method again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank, as there may be processing delays before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email address].

6. Non-Returnable Items

Several types of goods are exempt from being returned:

  • Opened or used perfumes.
  • Gift cards.
  • Final sale items.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Email: info@thegnmgroup.com