At Zodaromatics, we aim to provide a seamless and efficient delivery service to our customers. Please review our shipping policy for information on how we handle orders, shipping times, and costs.
1. Order Processing
- Orders are processed within 1-3 business days of receiving your order. You will receive a confirmation email once your order has been shipped.
- We do not process or ship orders on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed. In this case, we will notify you via email about any potential delays.
2. Shipping Rates and Delivery Times
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days.
Delivery times may vary based on your location and availability of the courier service. Please note that delivery times do not include order processing time.
3. International Shipping
We currently ship to [list of countries]. International shipping times and costs vary depending on the destination. International customers are responsible for any customs duties, taxes, or import fees that may apply once the shipment reaches their country. Zodaromatics is not responsible for any delays caused by customs.
4. Shipping Confirmation and Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your shipment. Please allow 24-48 hours for the tracking information to update.
5. Shipping Delays
While we strive to ensure timely delivery, shipping delays may occur due to factors outside our control, such as weather conditions, courier delays, or customs processing for international shipments. We will do our best to keep you informed of any delays.
6. Delivery Issues
If you have not received your package within the estimated delivery time, please check the tracking information provided. If the issue persists, please contact us at [email address] for assistance.
- Incorrect Shipping Addresses: Please ensure that the shipping address is correct when placing your order. Zodaromatics is not responsible for items shipped to an incorrect address provided by the customer.
- Undeliverable Packages: If your package is returned to us due to an incorrect address or other delivery issues, we will notify you. You may need to cover additional shipping costs to have the item resent.
7. Lost or Stolen Packages
Zodaromatics is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If your package has been marked as delivered but you cannot locate it, please check with your neighbors or contact the shipping carrier directly. If you are unable to resolve the issue, please reach out to us, and we will do our best to assist you.
8. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving the item. Provide details of the damage, including photos, and we will work with you to resolve the issue.
9. Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact us at:
Email: info@zodaromatics.in
